Shipping & Returns
How long will it take to receive my order? It is our service policy to ship orders the same day we receive them, providing the order is placed by 5:00 pm (Pacific Time - Monday thru Friday). Most orders are shipped by UPS ground complete within 24 hours (M-F). If, by chance, an item is backordered, it will be shipped to you immediately upon our receipt. View the Time in Transit UPS Map
What about refrigerated items? Refrigerated items are only shipped Monday – Wednesday and will arrive in 1 – 2 days. Destinations outside of the 2 day shipping zone must be shipped 2nd Day Air and the air freight charges will apply. Refrigerated items cannot be returned.
Do you charge shipping? Standard ground shipping is FREE within the contiguous U.S. on orders over $100! Orders under $100.00 will be charged a $10.50 shipping and handling fee. All other orders are shipped FOB origin and freight charges will be applied at the time of shipment.
If rush delivery is requested the cost of freight will be added to your invoice.
How do I return an item? We want you to be 100% satisfied with your purchase. If a product does not meet your specifications, you may return the item in its original packaging, in resalable condition, within 30 days for a full credit.
Prior to returning any purchase, please contact customer service at (800) 824-6016 or email CustomerService@life-assist.com to obtain a return authorization number. To expedite the process, have your shipping or invoice document available for reference.
Returned merchandise must be sent freight prepaid and be received in new, resalable condition.
Some goods, such as special order items and items more than 90 days old, etc. may not be eligible for credit. If we make an error in filling or shipping your order, we will promptly rectify the mistake at no cost to you.
What if I receive a damaged shipment? If a damaged shipment is received, please note the extent of the damage to the carrier at the time of delivery. Keep all boxes and packaging materials and immediately contact customer service at (800) 824-6016 or email CustomerService@life-assist.com. Damage claims must be made within 5 days of receipt of merchandise.